We endeavour to send all orders within 3-5 working days (this is an estimate only) of confirming receipt of order but if there is a supply issue or an expected delay we will make contact with you and discuss your options with you.
We cannot deliver to a P.O. Box address so please provide a physical address.
If applicable, estimated delivery charges will be displayed when you complete your order, although in some cases the actual delivery charges may be higher (e.g if the products are large/heavy or delivery is to a rural/remote location). We will notify you if the actual delivery charges are higher than originally estimated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.
Standard shipping charges are $9 for orders under $150 and free for orders over $150. Rural shipping charges are $12 for orders under $150 and free for orders over $150. In the case of a return of a free shipping order we will deduct the original cost of sending from your refund.
Orders received on weekends and public holidays will be processed the next working day that couriers are operating. I.e Orders placed on Saturday will be processed and sent Monday.
We are now also offering a Click and Collect Service for Dunedin residents only. Simply choose click and collect at the checkout and you will be sent an email to let you know when your item/s are ready to be collected from our store at 177 George Street.
For international orders, different freight terms will apply, please contact us if you wish to place an order from outside New Zealand.