It is really important to us that you are completely satisfied with your order. 

We ask that you make your selection carefully but if your order is not suitable, we are happy to discuss with you a credit, an exchange or a refund provided that the following conditions are met.

  • Goods are returned with the original receipt within 10 days
  • Packaging must be in the original condition
  • Goods must not be used, washed or soiled and must still have the tags attached

If you have to return an item, please include a note with your contact details.

Should you wish to exchange the item purchased for another item. You will need to provide proof of purchase and to pay any delivery charges applicable for the outgoing replacement item/s. You will have the original cost of shipping deducted from any refunds on orders that were free shipping.

Please note that we will only refund postage on faulty goods.

Please Note: We do not accept returns for Gift Vouchers, sale items, underwear, swimwear, drink bottles or drink bottle lids so please choose carefully.


Goods need to be returned to:

Otago Sports Depot
177 George Street
New Zealand